FAQs
How fast will I receive my game top-up?
Most top-ups are delivered instantly or within 5–10 minutes after successful payment. Delays are rare but may occur during peak hours.
What information do I need to provide for top-ups?
You’ll need to enter your User ID and sometimes your Server ID, depending on the game. We’ll provide clear instructions on each product page.
Do you offer support if I encounter issues?
Yes! You can reach us via email or WhatsApp and we’ll respond within 1–2 hours during operating hours (10am–10pm SGT).
Are the gift cards region-locked?
Yes, some gift cards are region-specific. Please check the region in the product title or description before purchasing.
What payment methods do you accept?
We accept Credit/Debit Cards, and other common methods will be slowly be implemented into the site.
Can I get a refund if I enter the wrong account ID?
Unfortunately, due to the digital nature of the products, we cannot issue refunds for incorrect details submitted by customers.
Is SGWEBSTORE safe and reliable?
Absolutely. We use secure payment gateways and have served hundreds of happy customers. Your trust and satisfaction are our priority.